ROM is committed to providing inclusive museum experiences for all our visitors. Access to our collections and information resources is one of our primary and defining responsibilities.
See below for accessibility features at ROM.
Admissions Policies
Attendants supporting persons with disabilities receive free admission to ROM to the level of admission purchased by the person they are supporting.
Persons with disabilities may request an attendant ticket or present an Access2Entertainment card at the admissions desk to avail of this policy.
See ROM Community Access Network (ROMCAN) for more information on how community organizations supporting persons with disabilities may avail of free General Admission tickets for a group visit.
Planning Your Visit
ROM has three entrances:
- The Weston Entrance on Queen's Park features a ramp and push button automatic doors.
- The President’s Choice School Entrance for school groups is equipped with a ramp and push button automatic doors.
- The Bloor Street entrance to the Michael Lee-Chin Crystal is temporarily closed due to OpenROM construction.
Vehicles may use the layby on Bloor Street West or Queen’s Park to drop off and pickup visitors. Parking is not permitted in these lanes.
The closest accessible subway station is St. George, located a block west of ROM on Bloor Street. Museum subway station has stair-only access.
There are a number of city-operated parking lots near the Museum. Please see the list on our website for more information.
Accessibility inside the Museum
Wheelchairs
ROM has a limited number of manual wheelchairs available at coat check, free of charge. Visitors may submit a piece of photo ID to borrow a wheelchair. No reservation is required. ROM does not provide wheelchair escort services, however visitors may bring in a support person for free.
Service Animals
Service animals are welcome in all public-facing areas of the museum. We request guests with non-traditional service animals to contact the Museum in advance of their visit. Guests bringing a service animal without visible identification may be asked for documentation from a healthcare provider.
Accessibility Maps
Visitors may download the following maps on our website in English and French:
- Accessibility Map Guide with large print text and accessibility features highlighted on our website.
- Mobility-Friendly Guide, with an elevator- and ramp-only route for visitors with mobility devices to see all of ROM’s permanent galleries
- Quiet Spaces Map Guide, with quieter galleries marked for visitors who require a quiet moment. Visitors who require additional privacy may request any Security staff for access to the First Aid and Special Needs Room on the first floor.
Sensory-Friendly Guide for Visitors
Prepared in collaboration with Autism Ontario, ROM has prepared an online guide with tips and sensory notes for visitors.
Tours and Programs
American Sign Language (ASL) Interpretation for Programs and Events Upon Request
ROM offers American Sign Language interpretation for lectures upon request. We request 15 business days advance notice to ensure we are able to book an interpreter for your needs.
To request an interpreter for a ROM lecture, please email programs@rom.on.ca 15 business days before the event.
Contact Us
For questions, comments or more information on accessibility at ROM, please contact:
Tel: 416.586.8000
E-mail: info@rom.on.ca