For Your Comfort
Visitor Guidelines
Ticket prices may change daily, so purchasing additional tickets at a later date may cost more. The only way to lock in a price is by purchasing the ticket at the time the price is displayed. If you need additional tickets, we recommend buying as soon as possible to take advantage of Plan Ahead Pricing savings.
In accordance with Ontario’s Chief Medical Officer of Health recommendations, visitors are encouraged to wear masks inside the Museum and postpone your visit if feeling unwell. Visit Accessibility for more information on Museum accessibility. Some touchables and interactives may be temporarily offline for maintenance and/or updating.
Not sure if you can bring something inside the Museum? Check our list below of items we commonly get asked about. Some are permitted, but some are not allowed (including prohibited items). We encourage our visitors to leave valuables, large bags, and other personal belongings at home. For safety reasons, we reserve the right to inspect all bags. Please take a minute to check the lists below and contact us at info@rom.on.ca if you have any questions.
Please approach any Museum staff member for assistance with First Aid or lost and found articles. There are low ceilings throughout the building; please take care when carrying children
We've provided seating areas throughout ROM should you or your family/friends need a quick break. Hand sanitizer stations are available throughout the building.
Photography with flash and video recording are allowed in most permanent galleries for personal use only, with hand-held equipment
Selfie sticks, tripods, monopods, etc. are not allowed
Photography may not be permitted in some special exhibitions. Signs will be clearly posted in spaces where photography restrictions are in effect
OpenROM: The Bloor Street entrance to the Michael Lee-Chin Crystal is temporarily closed; however, the Weston Entrance on Queen's Park remains open to welcome all visitors to ROM.
Visitors may also encounter partial closures in select galleries during this time. Alternate routes will be marked, where applicable.
Helpful Tips for Visiting as a Family
Planning a family visit to our museum? We've got you covered with helpful tips to make your experience enjoyable and stress-free. Discover suggestions for engaging exhibits, interactive activities, and amenities tailored to families with children of all ages.
Learn about our family-friendly discounts, guided tours, and educational resources to help everyone make the most of their time at the museum. With these insights, you'll be well-prepared to create lasting memories during your family's visit.
